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“Air Canada is proud to be named Canada’s preferred airline by our most discerning customers -business travellers. This year’s Ipsos Reid Business Traveller Survey confirms that Canada’s frequent travelers recognize Air Canada as their preferred airline by a growing margin – the widest margin versus our domestic competitors since 2008,” said Ben Smith, Air Canada’s Executive Vice President and Chief Commercial Officer. “Air Canada’s year-over-year increases in ratings underscore our commitment to continued improvements in our products, including new and refurbished aircraft and Maple Leaf Lounges, improved priority airport services and on-board service enhancements for the comfort and convenience of our customers. In addition, our efforts to improve On-Time Performance are succeeding with increases of 30 per cent over last year achieved in the past two quarters. On behalf of our 27,000 employees worldwide, we would like to thank our customers for having voted Air Canada Best Airline in North America for the past four years and assure them we remain focused on earning their loyalty as North America’s only international four-star airline.”
The survey showed consistently strong ratings in customer preference for Air Canada’s frequent flyer reward program, flight schedule, business class service, Maple Leaf Lounges and complimentary in-flight entertainment. Among other things, the survey of frequent business travelers found:
• Overall satisfaction with Air Canada’s service climbed six percentage points over last year.
• 95 per cent intend to use Air Canada for business travel in the coming year, an increase of six percentage points over the previous year.
• Air Canada is the preferred airline from Canada to the U.S. for 73 per cent of respondents, an improvement of four percentage points over last year and 15 percentage points over the past five years.
• In addition, Air Canada is the airline flown most often when going to the United States for 60 per cent of respondents, an increase of three percentage points over last year and 10 percentage points over the past five years.
About the Survey
The 21st annual Canadian Business Travel Study is an online survey conducted independently by Ipsos Reid. The survey includes business travellers who travel a minimum of six round trip flights for business in the past 12 months.