Estimated reading time 4 minutes, 56 seconds.
- The regime applicable in the United States of America (200 per cent of fare, with a maximum of $650, if alternate transportation is offered, and 400 per cent, with a maximum of $1,300, if not);
- The regime proposed by the complainant as set out in Decision No. 342-C-A-2013 ($200 to $800);
- The regime proposed by Air Canada as set out in Decision No. 442-C-A-2013 ($200 to $800); or
- Any other regime that British Airways may propose that the Agency may consider to be reasonable.
- When they are not satisfied with how a carrier has dealt with their issue such as lost baggage or cancelled flight. After first attempting to resolve their issues with the air carrier, passengers can file a complaint with the Agency and be assisted through its informal dispute resolution processes, which include the facilitation and mediation services, or by filing a formal complaint which will be adjudicated through a court-like process.
- If an air passenger wants to challenge a carrier’s policies (tariff provisions) as being unclear, unreasonable or discriminatory for such things as compensation when they are denied boarding or are not adequately informed of changes in flight schedules. In such cases, they can file a formal complaint which can be adjudicated through a court-like process.
- Air Canada’s domestic compensation rate for denied boarding now ranges from $200 to $800 and is based on the length of the delay (Decision No. 342-C-A-2013);
- Air Canada’s international compensation rate for denied boarding now ranges from $200 to $800 and is based on the length of the delay (Decision No. 442-C-A-2013); and,
- WestJet provides denied boarding compensation for flights to and from Canada (Decision No. 227-C-A-2013).
- Porter provides better information on schedule changes and the reasons behind them (Decision No. 344-C-A-2013);
- Air Transat provides the same protection for passengers who are affected by flight advancements or delays (Decision No. 327-C-A-2013); and,
- Air Canada, WestJet and Air Transat now let passengers choose whether they prefer to receive a refund or be rebooked when a flight is delayed, overbooked or cancelled.
- Sunwing increased its liability for the loss of or damage to baggage (Decision No. 249-C-A-2013); and,
- United Airlines’ tariffs now clearly reflect its policy on baggage liability (Decision No. 182-C-A-2012).
- Jet Airways (India) Limited now properly applies its terms and conditions for the cancellation of tickets (Decision No. 284-C-A-2013).