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Dallas Airmotive, a BBA Aviation company, and Pinnacle Air Network have signed a two-year service agreement renewal whereby Dallas Airmotive is the preferred engine repair and overhaul services provider for network members.
Pinnacle Air Network is comprised of 19 prominent independent FBO/MRO/Aircraft Sales companies operating at more than 100 locations in the United States and Mexico. Its charter/management divisions operate more than 250 aircraft. The new agreement is effective starting Jan. 1, 2016 through Dec. 31, 2017.
“This agreement renewal is an affirmation of the strength of our relationship and the synergy we have developed with network members over the years,” said Mark Stubbs, Dallas Airmotive chief commercial officer.
Dallas Airmotive has been the Pinnacle Air Network’s preferred engine supplier for 22 years. The Dallas-based company offers OEM-authorized engine support on 80 per cent of the turbine engines actively in service in the Business and General Aviation fleet.
“Dallas Airmotive’s breadth of engine services and their understanding of our members needs to provide high quality and best value to our customers was a decisive factor in selecting them to continue as our preferred engine services provider,” said Randy Groom, executive director – Pinnacle Air Network.
“The ever increasing competitiveness of our industry places great value on having a close relationship with our suppliers, strong technical support, and a commitment to meeting our customers’ high expectations. We feel we have that with Dallas Airmotive.”
In addition to offering OEM-authorized service on more than 25 engine models, the company also employs the industry’s largest field service organization with more than 100 technicians available for dispatch anywhere in the world.
Its three overhaul centers are complemented by 10 Regional Turbine Centers around the globe that supply line maintenance, minor repair work and inspections.
Dallas Airmotive marked a series of other milestones during the National Business Aviation Association (NBAA) Business Aviation Convention and Exhibition in Las Vegas.
It announced the completion and shipment of two JT15D engine overhauls for Elliott Aviation in 35 days. The expedited overhauls were needed for Elliott Aviation’s new 400E aircraft.
Stubbs said the quick turn times for these engine overhauls were proof of the advancements that have been made to optimize the company’s facility and product lines.
“Over the past year we have made upgrades to the flow of our product lines and the layout of our facility to become more efficient, deliver consistent turn times to the market, and still have the capability to flex and work with customers on extreme turn times like these for Elliott Aviation.”
Stubbs also noted these accelerated turn times were the result of tremendous, cross functional coordination within the JT15D team.
“One of our priorities, and the reason we strive to continually improve, is to deliver what the customer needs,” he said. “Normal turn time for a JT15D is 60 days. In this case, Elliott Aviation needed a quick turnaround in order to get their aircraft ready to showcase at NBAA. Our employees took great pride in working with Elliott Aviation and pulling together to find solutions to make this happen. It is a great example of where we are now and what we can accomplish.”
Dallas Airmotive also announced its industry-leading field service organization, F1RST SUPPORT, has completed 10,000 field service events since 2014.
“It is an impressive number, but it is business as usual for our F1RST SUPPORT organization,” Stubbs said.
“We ensure that our customers receive the service and support they need to quickly get back in the air, anywhere in the world.”
To accomplish this, Dallas Airmotive has created the industry’s largest, global service and support network.
“Field service has always been an integral component of our business. It is what our customers expect and one of the differentiators that puts us at the head of the pack,” Stubbs said.
As the company expanded its field service organization, demand also increased.
“Prior to 2014 when we really began ramping things up, we averaged between 3,000 and 4,000 field events per year,” said Stubbs. “Since then, we are averaging over 5,000 field service events a year.”
Stubbs pointed out that the numbers highlight the demand for experienced field service and support.
“Through our F1RST SUPPORT organization, we have defined what field service looks like and what it means to the customer. We will continue to expand our team, our tooling, and our capabilities so that we can meet the needs and demands of our customers in the field.”
