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Swoop is altering its international operations to help with the global efforts to combat the spread of COVID-19. At the end of the operating day on Sunday, March 22, Swoop is suspending all international and transborder flights and will begin its efforts to bring home the 2,349 Swoop travellers who are currently outside of Canada. This suspension will be in place until May 31, 2020.
“These are extraordinary times, and we want to be sure our Swoop travellers are safe at home in Canada,” said Bert van der Stege, head of Commercial, Swoop. “Our priority is to bring Canadian travellers home, ensuring the safety of our travellers, crew and aircraft. We have put these suspensions and subsequent repatriation efforts in place to continue to deliver on that.”
On Monday, March 23, extra flights will begin operating for those Canadians abroad. There will be a total of 15 flights operating over three days to repatriate 2,349 Swoop travellers to Canada.
Impacted travellers are being contacted via email with more specific information on how to re-book on these repatriation flights, as well as how to cancel any upcoming international travel.
“As a result of how quickly the COVID-19 outbreak is changing demand for international air travel, we are in constant communication with our travellers through our various channels. We apologize for longer than average response times as we work through these changes,” van der Stege stated.
Swoop is committed to helping Canadians get to where they need to be, whether that be coming home to Canada or for travel within the domestic network. The airline prides itself on making all seats available at fair fares to support Canadians through these unsettling times.
Will they bring home Canadians that were originally booked with other airlines? We are in Mazatlan and need to get home.
Hi Celia,
You will have to contact Swoop to find this information out, their contact centre number is 1-587-441-1001.
Stay safe, and hope you find a way home soon.
i was booked with Swoop and they still have not confirmed that i am on a flight next week. I have not heard a thing from them about cancelling my flight.
Hi, so just wondering are you still doing flight in Canada tho like Ontario to Alberta cause I booked a flight to go out west is that still possible for end of may? May 29?
Hi Nancy,
You will have to contact Swoop to find this information out, their contact centre number is 1-587-441-1001.
Your website is slow, doesn’t load everything up, waited on phone for over an hour.
Canadian Family of 4 in Mazatlán. When is the flight?
Hi Nicolas,
You will have to contact Swoop to find this information out, their contact centre number is 1-587-441-1001.
Stay safe, and hope you find a way home soon.
Is our swoop flight on April 2 canceled? Do we need to fly earlier. We have not gotten a cancellation notice via email.
I am in Florida and have a one way flight booked on April 18 to fly from Orlando to London Ontario. Will we be affected or do we keep our original flight plans
This is nonsense. None of us can get through to Swoop. We need an email message linking us to the specific repatriation flights from Mexico (for example).
Good luck getting through via phone…..I don’t have a ticket but would love to catch a ride back from Cancun.
Have been on hold for an hour so far…
k
We just had our Swoop flight cancelled for March 24/20
Will we be contacted by Swoop for a new flight to Edmonton.
I tried your contact number and they are not taking calls.
We are booked on a 3/28 flight. Will swoop rebook us or do we have to? We have yet to be contacted
We havent got an email yet to tl what we are tdo our email address is gran1133@telus.net we are in meleque mexico so to get to puerta vallarta we need at least a days notice our reservation code isH2L25F OUR FLIGHT IS WO601
We are 2 seniors in Mazatlan. Have a reservation with Swoop for March 28. Swoop does not answer 1-587-441-1001. They just say to call later. No phone waiting queue. Have not received an email or an eticket from Swoop despite our reservation. Swoop’s app just says the March 28 flight has been cancelled. How can we find out if we can get on one of Swoop’s repatriation flights March 23, 24 or 25?
I am scheduled for April 21 to Winnipeg from PV. How will I be notified about my return flight being rescheduled
Swoop cancelled my flight and never contacted me. I have tried repeatedly to call the customer service line and get cut off. The number is useless.
I tried to book another flight with Swoop but non are available.
I will never fly with this Airline again…
We too were booked from FLL to Hamilton Mar 23 and our phones showed all was well. Arrived early to airport—no people , no sign, Nothing-just “cancelled” on board. Luckily we were able to get on Westjet to Toronto and helped another lady in same situation. ALSO luckily she was able to get someone to pick her up in Toronto and we were able to get a taxi to our home 2 hours away.
Had successful return trip from Orlando to Hamilton and back in Jan 2020 but this was disappointing. Hoping for refund!!!!!