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Billy Bishop Toronto City Airport has been named one of the best airports in North America for the third consecutive year in the Airports Council International’s (ACI) 2017 Airport Service Quality Awards.
Billy Bishop Airport tied for second place for Best Airport in North America (over two million passengers per year).
The 2017 ACI Awards are based on the passenger-driven results of ACI’s Airport Service Quality Survey, which saw more than 600,000 in-depth passenger surveys conducted at more than 300 airports across 85 countries worldwide.
The survey methodology is predicated on at least 1,200 surveys being conducted at each airport by ACI over the course of a year.
The survey gathers information relating to passenger satisfaction across a number of key performance indicators for airport service including airport access, check-in, security screening, courtesy of staff and comfort of waiting areas.
Billy Bishop Airport participated in the Airport Service Quality Survey–considered to be the world’s benchmark measure of airport excellence–for the first time in 2015 when it received a third place ranking as one of the top North American airports.
“Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, director general, ACI World.
“These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September.”
“This award, and the survey information that informed this award, validates the work we have done and the investment we have made in the airport from developing infrastructure, to partnering with exceptional air carriers, to working with our stakeholders to provide amenities and access,” said Geoffrey Wilson, CEO of PortsToronto, owner and operator of the airport.
“To rank as one of the best airports in North America is an extraordinary honour that speaks to the exceptional performance of our employees and to the truly unique passenger experience of our airport. Billy Bishop Airport is recognized as a world-class facility and an important asset to the City of Toronto that drives business, creates jobs and provides an important gateway to the world.”
This is the latest in a series of awards won by Billy Bishop Airport. The airport also ranked sixth in a Top 10 list of global airports by Condé Nast Traveler 2017 Readers’ Choice Awards and one of North America’s best airports by Skytrax World Airport Awards.
The airport was also recognized as one of the Top Ten Most Beautiful Airport Approaches by Private Fly last year.
The ASQ Awards Ceremony will be during the inaugural ACI World Customer Excellence Global Summit in Halifax, N.S., from Sept. 10 to 13, 2018.
