Airmedic implements new call dispatch system

Airmedic Press Release | December 11, 2017

Estimated reading time 2 minutes, 28 seconds.

Airmedic has announced that it recently finished implementing a new call dispatch system at its emergency call centre called computer-aided dispatch (CAD).

Paramedics work on a patient with helicopter in background
Airmedic’s computer-aided dispatch has been completely adapted to the unique environment of airborne medical evacuations — a first in Quebec. Airmedic Photo

Comparable to the system 911 dispatch centres use, this software is a complete call management and allocation solution. It has also been completely adapted to the unique environment of airborne medical evacuations, a first in Quebec.

Due to this unique environment, adapting the software required a full year of preparation and programming. Given the context in which Airmedic intervenes based on proven rapid intervention guidelines, which can make a difference between life and death or important consequences for an individual in distress, this software is seamlessly integrated into emergency operations where every minute counts.

Man stands behind two people who sit in front of computer screens.
Computer-aided dispatch (CAD) is comparable to the system 911 dispatch centres use. Airmedic Photo

“It is important to know that the role of the nurses who coordinate our emergency centre is capital. On duty 24/7, they are at the heart of taking immediate and complete care of our members. Coordinating evacuation procedures falls to these teams. They take part in locating injured parties, deploying emergency teams, obtaining support for loved ones present while co-operating with emergency services and first responders when necessary. Implementing CAD, the most powerful system available, was the indispensable tool that Airmedic needed to make us stand out above the crowd in how we benefit the population,” said Sophie Larochelle, executive vice-president of Airmedic.

This innovation therefore ensures that Airmedic has an even more finely honed performance in coordinating and assigning emergency teams from calls taken. Acquiring this software can be added to the many strategic investments that allow Airmedic to affirm its role as a leader in the area of emergency airborne medical services.

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