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Following the recent introduction by the Honourable Marc Garneau, federal Minister of Transport, of legislation to modernize transportation, Air Transat wishes to reiterate its commitment to taking every possible measure to ensure that families are seated together on its aircraft.
The country’s leading carrier for holiday travel in Canada and on transatlantic routes emphasizes that it has always done its utmost to seat children beside a parent.
“Air Transat is a family-oriented airline, and this rule has long been an integral part of the way we do business,” said Air Transat president Jean-François Lemay. “We encourage parents travelling with their children to let our information and seat selection centre (1-877-TRANSAT) know about their family requirements and to arrive at the check-in counter within the time limits stipulated in the electronic travel documents. If they comply with these conditions, there is no reason for children to be seated alone.”
To obtain specific seats in the plane, it is recommended that passengers choose the seat selection service or the Option Plus package, which offers several advantages in economy class. For a slight extra charge, these services provide customers with maximum peace of mind. Young globe-trotters aged two to 11, who are members of the Air Transat Kids Club, benefit from free standard seat selection.
Overbooking: Volunteers only
Overbooking is not common practice at Air Transat. “In exceptional cases where it happens, we always ask for volunteers to give up their seat and we compensate them properly,” said Lemay. “I don’t remember ever refusing to board a non-volunteer passenger. Our directives are very clear and everything is done with the greatest respect for travellers.”
