Estimated reading time 2 minutes, 23 seconds.
As part of the ongoing efforts to protect our employees and customers and keep Canadians safe throughout the COVID-19 pandemic, Sunwing is cancelling all southbound flights from March 17 until April 9, 2020 and focusing on repatriating customers in destination.
“The health and well-being of our customers and our employees is our highest priority and we are working around the clock to keep them safe. It’s important that we do our part to contain the spread of COVID-19, while assuring our customers and their families that we are fully committed to bring each and every one of them home to Canada,” said Stephen Hunter, president and CEO, Sunwing Travel Group. Sunwing currently has approximately 100,000 customers in destination.
This morning, the first four rescue flights departed, three from Toronto and one from Montreal. These initial flights will bring over 500 Canadians home from Honduras, Aruba, Panama and St. Maarten, all countries that have announced the imminent closure of their borders. Sunwing is working closely with the governments of all our destinations, in collaboration with Canadian government authorities, to continue repatriation flights in the coming days.
In addition to these immediate repatriation measures, Sunwing is temporarily suspending all outgoing flights to most of its sun destinations from March 17 to April 9 inclusive. This decision is essential to the company’s focus on containing the spread of COVID-19 and ensuring all customers return safely. All customers within this window will be eligible for a full cash refund or future travel credit. Customers who opt for the latter, can receive an additional $100 per person to use towards a future booking.
Sunwing has set up a dedicated page on its website providing customers with real time updates along with all the options available to them to defer or cancel their travel plans.
My son and his wife Anthony & Cheryl Condello, are on vacation in Santa Maria, Cuba. They both have respiratory problems. A few years ago Anthony caught a virus that left him with 8 % heart function. He worked very very hard to get his health back. but his heart is not back to 60% which is normal range. Cheryl has bad allergies and is asthma. Could you please get them home. They are travelling with Sunwing. Thanks so much!!
My husband and I are in St. Maarten. We came to sxm on March 10 returning to yyz on March 24 on Westjet.
I understand that the airport in sxm is closing on March 22. We have to get back to yyz, due to health needs. What do we do and who do we turn to. Please help up.