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Vector Aerospace Corporation (Vector Aerospace), a global independent provider of aviation maintenance, repair and overhaul (MRO) services, is pleased to announce that Vector Aerospace Helicopter Services – North America (HS-NA) has been awarded a 2015 Total Quality Award from Rolls-Royce for the M250 engine product line on Monday, March 2, 2015 at the Rolls-Royce FIRST Network Recognition Reception, held as part of Rolls-Royce’s attendance at this year’s HAI Heli-Expo in Orlando, Fla.
Upon receiving this award, Vector Aerospace was recognized for a 94 per cent satisfaction rating with M250 customers for Quality and a 93 per cent rating for Customer Service as well as an average TAT improvement of 14 per cent for M250 engines and modules. Vector Aerospace also produced 35 per cent reduction in warranties over four years, and invested significantly in piece part repair development over 2014.
“It was an honour for Vector Aerospace to receive this award during the Rolls-Royce FIRST Network Recognition Reception just before the kick-off of HAI Heli-Expo last week,” said Julien Roy, vice president, operations for HS-NA’s Richmond facility. “We are grateful for the strong relationship we have developed with Rolls-Royce over the past thirty years, and look forward to continuing to provide best-in class quality and support on this engine line for years to come.
Vector Aerospace is an Approved Maintenance Repair and Overhaul Centre (AMROC) for Rolls-Royce M250 engines and an active participant in the Rolls-Royce Authorized Maintenance Center (AMC) council. Its M250 shop was established over thirty years ago. During the early 1980s, Vector Aerospace’s M250 capabilities underwent some intense development to reduce vibration and power deterioration, allowing for a more efficient and reliable engine. Over this period Vector has worked with Rolls-Royce to support the U.S. Army Kiowa Warrior Program, the US Border and Protection Service, and the Rolls-Royce CLS (C30R3) program.
