features Bringing the thunder: Wisk Air Helicopters

The recent growth at Wisk Air Helicopters, based in Thunder Bay, Ont., is proving that there is reason for more than just optimism in the utility sector.
Avatar for Oliver Johnson By Oliver Johnson | September 11, 2018

Estimated reading time 15 minutes, 27 seconds.

It’s not been an easy time to be a utility helicopter operator over the last few years. While the helicopter industry as a whole has been affected by almost unprecedented economic headwinds, the decline of work and cuts in rates within the utility sector has been particularly devastating.

Wisk Air has a close-knit team of 22 core staff, including 10 pilots and eight aircraft maintenance engineers. The numbers grow during the busier summer months. Most staff members are long-time employees, giving the company a very familiar, family-like atmosphere. Mike Reyno Photo

But for those with an enterprising spirit, opportunities still exist; with new contracts in hand, fleets expanding, and rotor blades turning, there is more than just an air of optimism about the future at some operators–there is genuine excitement about the present. This is the atmosphere that pervades the offices and hangars of Wisk Air Helicopters in the Northwestern Ontario city of Thunder Bay.

Situated on the northwestern shore of Lake Superior–the largest of the Great Lakes–and surrounded by hundreds of kilometres of relative wilderness, numerous provincial parks, and thousands of lakes on its other three sides, Thunder Bay has the feel of a city on the frontier.

“The [feeling of] remoteness really goes from here to Churchill, [Manitoba,]” explained Wisk Air founder, president and operations manager Mark Wiskemann. “It’s all boreal forest on Canadian shield, with rivers and rocks and waterfalls. That’s all you see when you fly here.”

As such, it’s perhaps no surprise that Wisk Air’s traditional workload was tied to natural resources exploration across the region, as well as supporting the remote northern communities, providing medevacs, firefighting, and constructing powerlines.

But while the former tasks provided the bulk of the company’s work in its formative years, it’s firefighting work and powerline construction that is allowing Wisk Air to expand its fleet and bolster its workload. Indeed, as Skies arrived at the company’s facility at Thunder Bay International Airport in May, one of the fleet’s newest members–a Bell 412–was getting ready to depart for the start of a major new firefighting contract with the Ontario Ministry of Natural Resources and Forestry.

The contract, which spans seven years with the option to extend a further year, is for two Bell 412s equipped with 375-gallon (1,420-litre) Simplex Belly Tanks for firefighting operations. The contract win was the reward for Wisk Air’s thoroughly researched acquisition and customization of the medium-lift aircraft, which had represented something of a step into the unknown for the company back in 2014.

A Wisk Air Bell 206L and 407 in operation along the shores of Lake Superior–the largest of the Great Lakes. Wisk Air operates a fleet consisting entirely of Bell aircraft. Mike Reyno Photo

With the downturn in investment in natural resources exploration in Northern Ontario, the mining work that had traditionally represented a large percentage of the company’s work had largely disappeared. With an almost complete lack of action at the hugely promising Ring of Fire chromite mining project in the James Bay Lowlands, Wisk Air needed new aircraft to maximize opportunities in other sectors.

“We saw that we had to do something, so we looked to bigger aircraft, and we felt that the move towards twin-engine is an up-and-coming requirement,” said Wiskemann. “We wanted to be at least on that curve or ahead of the curve, so we looked at the 412s because their capacity, reliability and speed performance. . . . Since then, we have been developing towards powerline construction, where the 412 really shines.”

The move paid off quickly, and the aircraft proved so popular that Wisk Air has just added a third 412 to its fleet. And with the potential amount of powerline construction work needed to connect 22 communities to the grid in Northern Ontario–a project that began last year and is likely to last well into the 2020s–things are indeed looking bright for Wisk Air.

From leasing to operating

Wiskemann established Wisk Air in 1984 as an investment while he was working as a base manager with Midwest Helicopters–a former operator in Thunder Bay. Building up to a fleet of three helicopters, Wiskemann bought and then leased out the aircraft to non-competing operators.

Firefighting work is typically performed on the company’s Bell 412s, but it has a range of Bambi buckets to allow its entire fleet to fight wildfires when needed. Here, a Bell 407 fills a bucket in a river. Mike Reyno Photo
Firefighting work is typically performed on the company’s Bell 412s, but it has a range of Bambi buckets to allow its entire fleet to fight wildfires when needed. Here, a Bell 407 fills a bucket in a river. Mike Reyno Photo

When Midwest Helicopters ended its operations in 1988, Wiskemann liquidized his small fleet of leased aircraft and established Wisk Air as an operator in its own right. He bought a single Bell 206B from Midwest to begin his company, and as Wisk Air established itself within the Thunder Bay region, the fleet gradually expanded to include two Bell 206L LongRangers.

In 2005, the company acquired its first Bell 407, and the aircraft was so successful in its role that Wisk Air quickly built up its fleet to include four of the type.

Today, in addition to the three Bell 412s, Wisk Air’s fleet includes three 407s and two LongRangers, and its work takes it across Canada–from the East Coast to the West Coast, up north to the Arctic, and down into the U.S.

The 407s spend most of their time with customers such as Hydro One (Ontario’s largest electricity transmission and distribution company), Ontario Power Generation (OPG), and government entities in Ontario and other provinces.

Wisk Air acquired its first Bell 407 in 2005, and now has three of the type in its fleet. The aircraft typically perform powerline work–another growth area for the operator. Mike Reyno Photo

The LongRangers are typically used for powerline and roadway environmental assessments, and reconnaissance work for woodlot allocations for forestry. One of the LongRangers is also equipped with floats for operations with various mining entities in Northwestern Ontario.

The 412s are all classic models with 1,800-shaft-horsepower Pratt & Whitney PT6T-3B engines and BLR Aerospace FastFin kits. They have been heavily customized to meet the operational requirements of many of the provincial firefighting agencies in Canada. This process has seen the aircraft extensively rewired, refinished, and made as light as possible (one ship, previously flying as an air medical aircraft in Colorado, had over 1,000 pounds of material removed). It was also important to install wire strike kits, high landing gear, and have the capacity to install water tanks–and the aircraft needed to be fast, with a relatively low noise profile, and be capable of performing a variety of missions.

“The Ontario, Alberta and B.C. governments were very clear on what they were looking for,” said Wiskemann. “We’ve really got a high-performance aircraft, and it delivers exactly what we expect and what we promise, so even though there are other 412s with bigger engines and more fuel tanks, the actual deliverables are quite similar if not better in this model.”

A Bell 412 operated by Wisk Air Helicopters demonstrates a water drop with its 375-gallon (1,420-litre) Simplex Belly Tank. The aircraft is one of three 412s in the operator’s fleet, and is working on a major firefighting contract this summer. Mike Reyno Photo

The customized 412s have a maximum gross takeoff weight of 11,900 pounds (5,400 kilograms), a useful load of up to 4,500 pounds (2,040 kilograms), and can accommodate up to 14 passengers in their 220-cubic-foot cabins. With live GPS tracking, satellite phones, and high-visibility paint and rotor blades, the aircraft have all the elements required for safe wildfire operations.

“The 412 is working out really well for us,” said Brock Yaskovitch, the company’s training pilot. “The aircraft itself is fast, stable and strong; it’s an amazing machine, truly. And they’re still building them. These things are–in the medium world–state of the art.”

With regards to the FastFin, Yaskovitch said the main benefit it provides is the reduction of stress on the tailboom.

“It’s not necessarily about performance,” he said. “I would say it has some extra performance, but it’s more that, as an operator, if it’s less stress on the aircraft, that’s a plus–that pays for itself right there.”

Experienced personnel

Wisk Air has a core staff of 22, including 10 pilots and eight aircraft maintenance engineers. Most of them are vastly experienced, and have been with the company for a number of years.

A Bell 407 holds a hover in front of the Kakabeka Falls near Thunder Bay, Ontario. Boreal forest with rivers, rocks and waterfalls cover much of the region. Mike Reyno Photo

“We have a very steady roster,” said Wiskemann. “Our guys have been with us anywhere from five to 20 years–and most of them for more than 10 years.”

As for what leads to this type of loyalty, he said listening to his employees and valuing their participation is key.

“My philosophy is that if I engage the individual meaningfully and listen and heed what they offer, it just brings better performance,” he said. “They know they’re seen and heard, they know that they’re valued, and they know that they are participating and guiding the successes of the company. And there’s value in that in my opinion.”

Wiskemann believes having long-term experienced staff presents a major marketing advantage, too.

A 412 refills during wildfire training. The operator recently won a seven-year contract from the Ontario Ministry of Natural Resources and Forestry to provide firefighting support with two 412s. Mike Reyno Photo

“We can bring a repeatable product to our customers, and that seems to be wanted and is more welcome than aggressive pricing,” said Wiskemann. “We look for fair remuneration for what we feel to be a high-end service.”

Brock Yaskovitch has been a pilot at Wisk Air since 2009, and is one of several with more than 10,000 flight hours of experience.

“Everybody here has quite a bit of time, which is nice, and everybody is very well acquainted with a long line,” he said.

The pilots generally work a 21-days-on, 10-days-off shift in the busier seasons, but there is flexibility in that, said Yaskovitch.

Being based in Northern Ontario, and with operations that take them into the Arctic, Wisk Air’s aircraft and staff face some extreme winter temperatures. To help combat this, the aircraft have Tanis heaters to protect the most important components from the cold.

A caribou wanders in front of one of Wisk Air’s Bell 412s during winter operations. Northern Ontario can present some extremely cold conditions for the operator. Wisk Air Helicopters Photo

“We cover the aircraft, we provide a chase trailer for each aircraft, a ground crew, and then in more remote communities, we do as others do and either find hangarage through our fixed-wing brothers or we simply live outdoors,” said Wiskemann.

Yaskovitch said the sheer diversity of the weather encountered in Thunder Bay is a challenge in itself.

“We get some pretty nasty weather because of the Great Lakes, with serious fog banks, freezing fog, and some pretty nasty storms,” he said. “We get lots of coastal weather here–as Superior is a massive lake, it’s no different to being on the coast somewhere. Winter operations are actually really nice here; when you do get the nice cold high pressures come in, it’s beautiful, the aircraft perform amazingly–but you want to be well-prepared if you’re going anywhere.”

While it is headquartered in Thunder Bay, Wisk Air operates from bases across Canada, including Airdrie/Springbank, Alta.; Oliver, B.C.; Brandon, Man.; Red Lake, Ont.; and Goose Bay, N.L. According to Wiskemann, 35 per cent of the company’s work is now outside the borders of Ontario, and it has recently begun expanding into lidar and stereoscopic photography work south of the border in the U.S.

Mark Wiskemann’s two children work as junior pilots at the company, and are taking increasing responsibility to help take the company into the future. Mike Reyno Photo

A good deal of the company’s work inside Northern Ontario is on land owned by First Nations communities, so Wisk Air has spent a great amount of time and effort cultivating mutually beneficial working relationships with First Nations. It now has 19 agreements in place with various First Nations entities to allow it to do business in their traditional lands.

“We see the First Nations Community members to be the purveyors of the land, and with these agreements, we provide things like training and traditional flights and a small discount which allow them to do things like deploy community members for goose, caribou, and moose hunts,” said Wiskemann. “For that, they allow us to do business, conduct training, and grow our business within their community’s traditional lands.”

A flexible hangar

The company’s home base consists of two hangars either side of a central office area. One hangar was on the site when Wisk Air moved in, and the second was an addition built in 2008.

“It’s a bit of a unique setup, but it works really well,” said Kevin Robins, the head of the maintenance department. “What we try to do is not to have any major projects in the new hangar and keep the serviceable aircraft in there–clean and ready to go–and we keep the major maintenance in the other hangar, where our sheet metal shop, tool crib, and everything else is.”

Wisk Air’s maintenance team performs all work on the aircraft except major overhauls, which are sent out to StandardAero in Winnipeg, Manitoba, and AGO in Kingston, Ontario. Mike Reyno Photo

Robins has been with Wisk Air since 2002. “It’s a really well-oiled team,” he said. “Everybody has been able to find what they’re good at and naturally grow into a role that’s really been able to suit them.”

The team performs all maintenance required on the aircraft except the major overhauls, which are sent out to Standard Aero in Winnipeg, Man., and AGO in Kingston, Ont.

“We just finished the first major five-year inspection on a 412,” said Robins. “That was a big job, but it was a great opportunity for everybody to get a forensic view of the 412s.”

When on a contract, each 412 is accompanied by a trailer that contains a workspace and all the parts, spares and supplies the aircraft might need. For the LongRangers and 407s, each engineer carries their own personal aircraft support kit, which they are responsible to manage.

“The guys have their Pelican cases and their list of what they need in it, and when they come back they restock it,” said Robins. “It is a good system.”

Longtime Wisk Air pilot Brock Yaskovitch flies one of the company’s 407s over the Kaministiquia River near Thunder Bay. Yaskovitch said the region sees weather typical of coastal locations due to the sheer size of Lake Superior, with major fog banks and storms. Mike Reyno Photo

The shift pattern generally sees the maintenance staff work a 20-days-on, 10-days-off rotation in the summer, and a five-days-on, two-days-off rotation in the quieter winter months.

Robins said the company has maintained a good relationship with nearby Confederation College (which offers training for aircraft maintenance engineers), so is never short of applicants for positions as it grows.

“We are pretty lucky with a college right here,” he said. “So we get quite a few resumes, people are always stopping by, looking to get into it.”

Among the more recent employees at Wisk Air are the next generation of Wiskemanns, with Mark’s two adult children currently serving as the company’s junior pilots, with 200 and 500 hours under their belts, respectively. Wiskemann said he feels confident for the company’s success as they grow into their roles and take on an increasing amount of responsibility.

“I’m satisfied with what we have in front of us for the next eight years, and I think the work that we’re doing in the powerline business is going to be the augmentation for our success into the future,” he said.

A Bell 407 and Bell 206L come in to land at Wisk Air’s Thunder Bay home base after a long day in the field. Mike Reyno Photo

That optimism is shared across the company. “We’re really excited about the seven-year contracts, that’s a huge difference, that’s piece of mind; so having those aircraft committed for seven summers is huge,” said Robins. “Last summer and over this winter, and moving into the summer, there’s been a new feeling in the air. It feels like it did five or 10 years ago, when we were just getting rolling into a really busy time. It’s kind of exciting; it’s fun to be part of it.”

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