Meet Tim Morgan: Founder of Lynx Air and co-founder of WestJet

By Natasha McKenty | July 11, 2022

Estimated reading time 9 minutes, 36 seconds.

In the aviation industry, Tim Morgan’s name is synonymous with “pioneer.” Known as a founder of WestJet, Enerjet (now Lynx Air), Morgan Air (Air Partners), and Unity Aviation, the airline entrepreneur played a big role in laying the foundation for the ultra-low-cost carrier (ULCC) market in Canada.

But Morgan’s ambitions weren’t always met with anticipation. Like many dreamers before (and after) him, adversity and diversion could have grounded his aspirations.

Morgan is known as a founder of WestJet, Enerjet (now Lynx Air), Morgan Air (Air Partners), and Unity Aviation. Kein Tran Photo

He joined Skies for a virtual interview from an office in a hangar full of shiny corporate aircraft; it’s formally known as Morgan Air Services, a substantial flight training operation that now belongs to Air Partners — Morgan’s aircraft management business.

With over 40 years of aviation experience, Morgan has explored every facet of the industry; he admits he has enough stories to fill a novel.

“I grew up on a farm east of Calgary; I still own the farm,” he said. “Crop-dusting airplanes caught my attention and sparked my interest in aviation.”

Fascinated by the agricultural aircraft, Morgan later enrolled at Mount Royal College (known today as Mount Royal University), and completed the aviation program in 1974.

“I learned to fly at the North American Air Training College,” he recalled. “We learned how to fly on a Grumman Trainer AA-1 — a two-seat, 100-horsepower, low-wing airplane.”

Morgan admitted that, at the time, “life was pretty difficult for pilots trying to find a job.” So, he acquired his instructor rating and, “like many other pilots looking for hours,” he began teaching others to fly.

“I got a commercial pilot’s license and a multi-engine IFR on a Piper Twin Comanche, and it went from there. I made a career of it and was lucky to do so.”

Today, he’s flown over 60 aircraft types: “everything from single engines, to turboprops, and [Boeing] 737s.”

Always anticipating the next adventure, he founded his own flight training organization, Morgan Air Services. But Morgan was determined to follow his dream of becoming a corporate pilot, so he hired a “young fellow” to run the flight school. Although no longer conducting flight training, it is known today as Air Partners, “a premier 604/704 operation.”

In 1994, WestJet was born out of a “what if” conversation amongst a group of business-minded aviation enthusiasts. They were looking to create a low-cost air transportation business model. At the time, the venture was based on the success of Southwest Airlines, a cost-efficient flight experience unlike anything Canadians had seen before.

For Morgan and his partners, the hope was that WestJet would become the first Canadian carrier to open up flying to a demographic who often perceived air travel as a luxury. They wanted flying to be “just a friendly, enjoyable part of the journey,” rather than a significant expense between the individual and the destination.

“Fifty to 60 percent [of people] never fly,” he said, “because they just can’t [afford to]. So, there’s lots of room for stimulation.”

Morgan and several partners founded Enerjet back in 2006, which was rebranded as Lynx Air in 2021 to enter into the ULCC market. Photo courtesy of Tim Morgan

He believed in the WestJet project, so much so that he mortgaged his own home to fund his portion of the costs.

Looking back, he admitted that some balked at the idea of starting an airline, saying it would never last.

Instead, the Calgary-based commercial carrier grew to become the second-largest airline in Canada and “arguably the most successful,” said Morgan.

“[WestJet] was incorporated out of my old hangar, the oldest hangar on the airport here in Calgary, right out of the flight school,” he added. “And that’s where the company started, we built it up from there.

“That story, as you know, is still being written.”

When asked about the accolades he’s received, Morgan remembered when he and his partners won honors as Canada’s “entrepreneurs of the year” (2000) for their work with WestJet.

He vividly remembers landing in a helicopter at the event, thinking, “What the heck am I doing here? All I did was start an airline and provide people with what they wanted,” he laughed.

“But, to be honored by the world for what you’ve done… it’s pretty incredible,” he acknowledged, adding that his success was always driven by the hard-working people alongside him.

As for Enerjet, the Covid-19 pandemic, combined with the global grounding of the Boeing 737 Max, had delayed the carrier – which was transitioning into the ULCC market – from getting off the ground. That is, until late 2021 when it reemerged with a new name, Lynx Air.

“[Lynx] will be very successful; we’ve got the right people,” said Morgan.

No longer the chief executive officer or chief operating officer of Lynx, Morgan said he’s stepping back.

“I am an advisor. I’ll continue to do so for the foreseeable future,” he added.

When asked what he’s looking forward to these days, he responded jokingly, “Haven’t I done enough?”

In all seriousness, Morgan remains grateful for all that he has been able to accomplish, including the current stage in his career, where he gets to “play” in aviation.

A Piper PA-30-160 Twin Comanche operated by Morgan Air Services (now Air Partners), which was founded by Morgan. Photo courtesy of Tim Morgan

“Air Partners is now run by my son-in-law, Vik Saini. Admittedly, he’s much better at it than I was,” he jested. “They operate 17 corporate jets, [making it] one of Canada’s premier corporate jet operators in the Pacific Northwest.”

These days, there’s not as much pressure on Morgan to prove himself. With that weight off his shoulders, he is reminded of what drew him into this industry in the first place: his love for flying.

“I get to play in the business that I love,” he said. “I still get to fly airplanes, hold both Canadian and U.S. ATP [certificates], and be a business person. I’ve got the dream job.”

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13 Comments

  1. Sadly, Lynx doesn’t appear to have the right people, certainly not in customer service. Read the reviews and it’s plain to see why – cancelled flights, lost luggage and difficulty getting refunds. My daughter recently flew from Calgary to Toronto six days ago, and her luggage was lost and still hasn’t been found. As she was travelling to another country, she had to go with no luggage, very stressful. In fact, all the luggage on the plane was lost. Not an easy feat. One passenger has a seizure at the airport due to the stress. My daughter was on the phone literally hours to customer service and didn’t get through. She is not the only one. Good management starts from the top and this cavalier attitude towards passengers and their genuine complaints is not the way to build a reputable airline. No amount of spin is going to change that.

    1. Wow! That’s a horror show. I agree, a lot of self back-patting, in the above. Nothing of moderation make me thinks …

  2. I am on a layover of Lynx flight right now. The crew has been the best i’ve seen in a long, long time. Reminds me of the “old” westjet days. The plane is comfortable, the booking was a piece of cake. We’re pretty much on time for leg 2. I will be flying lynx from now on.

  3. Westjet wake up. Same flight westjet was 450.00 more expensive. Westjet customer service would not even considering relaxing fare let along matching

  4. Checking in has been a huge issue to finish and then contacting someone when needing to finish checking in has been a disaster.

  5. I honestly thought LYNX would be my airline of choice:- small fleet for more personal service, good fares. expanding routes etc. I proceeded to make 6 bookings. The first two were fine but my third has been a nightmare! I have been double charged and double booked for an August flight because of a technical error in their system. I have not been able to receive a refund to my credit card. It has been more than a month of trying and I have provided all the required documentation showing two booking references etc. I have three more future bookings and am hoping for better results. Otherwise my days at LYNX will be over.

  6. I am not pleased with my one and only flight with Lynx Air. A few hours before my flight, it was announced that the flight was cancelled. Not to worry…I was given an option…flying on the same flight but a week later. Ha!!! That is horrific customer service. One week later is not an option as I was attending a meeting. I am now on hold waiting for a customer service agent to try to get my money refunded. I hope they at least recognize that if they hope to have me as a customer ever again, they’ll need to refund my money.

  7. Lynx Air is a low budget Airline and this means low staff. When your baggage is lost oh and it will happen because Lynx 3rd parties the control of getting your baggage onto your flight. These baggage handlers are not paid enough to care. Once your bag is lost no one from Lynx will look for it as Lynx only has staff working at in Airports at their flight times so no one from Lynx will look for your baggage as they don’t have time and sadly ONLY Lynx Air is responsible to get your bag back to you not the Airport.
    Flying on a Budget Air line is OK if your willing to lose your luggage.
    This is written from a horrible experience on a direct flight from Montreal to Vancouver.
    25 days later and my bag is still missing and no one from Lynx has even physically began to look for it.

  8. My daughter was flying out of toronto. She checked her bags but then US customs pulled her n for questioning. Three hours later, in tears, she never boarded that plane but her two bags did. They ended up in LAX. They should have never went!! Now the airline is saying she boarded and went to her destination. WTF is wrong with these people. Obvious not Canadian workers working for Tim Morgan. I want my money back for the flight she never took
    wanderlust117@protonmail.com. If any kind human knows Mr Morgan here is my email. I need to speak to the owner of this airline. I don’t think your bags should board without you!!!
    Aly

  9. If it weren’t for Tim Morgan their wouldn’t have been WestJet & with both airlines he was forced out when the share holders got greedy & forced him out!

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