Flair Airlines sets company record with more than 514,000 customers in August

Flair Airlines Press Release | September 7, 2023

Estimated reading time 3 minutes, 22 seconds.

Flair Airlines Boeing 737 Max 8. Galen Burrows Photo

Flair Airlines, a Canadian ultra-low-cost airline, announced it carried 514,325 customers in August 2023 — the highest in its history — matched by a record sold load factor of 93 per cent.

“The demand for travel and our low fares has been robust this summer. We’re extremely pleased to be flying more customers than ever before, with our highest load factor month on record. This is a testament to the receptivity of Canadians to affordable travel, coupled with the hard work of our team across the airline,” said Stephen Jones, CEO of Flair Airlines.

“Our focus remains to connect customers to the people and places they love, not only affordably, but safely and on time.” 

On-time performance dipped slightly in August, to 67.5 per cent for August. Completion factor remained strong at 97.3 per cent. Flair will base a spare aircraft at Toronto Pearson International Airport to offer Flair additional operational flexibility as needed and improve on-time performance.  

“We grappled with the effects of the wildfires in BC, which had a devastating impact on Kelowna and the residents there,” Jones said. “Unfortunately, we had to cancel 61 flights in August from Kelowna which impacted completion factor. Our thoughts remain with those impacted by these wildfires. We’re looking forward to improving our on-time performance in the coming months to the levels we’ve come to expect. Although our on-time performance exceeds other airlines in Canada, we can do better, and I’ve challenged our team to double down to end the year.”

These key performance indicators are closely monitored measures within the airline industry: 

  • Load factor measures the network-wide share of seats sold to paying passengers. 
  • Completion factor measures flights actually flown compared to those originally scheduled.  
  • Flights that arrive within 15 minutes of their scheduled arrival time are considered to be on-time.  

Flair Airlines said it remains committed to transparency through the release of monthly operational metrics through its channels, by mid-month of the following month. 

This press release was prepared and distributed by Flair Airlines.

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